Building Common Ground and Trust Using Evidence in Organizational Management
Overview
This paper examines how managers can establish trust and effective communication with employees through evidence-based conversations rather than judgment. Using Company ABC as a case study, it analyzes a performance management situation involving an employee named Kareem, contrasting factual evidence-based feedback with opinion-based judgments from coworkers and management.
What this case study covers
- Introduction on trust as essential to organizational productivity and the importance of evidence-based communication
- Relevant facts about Company ABC's policies, performance expectations, and Kareem's case
- Analysis of judgment comments from transcripts distinguishing between opinion-based and evidence-based feedback
Preview
6-2 Short Paper: Building Common Ground and Trust Using Evidence
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6-2 Short Paper: Building Common Ground and Trust Using Evidence
Trust is an essential aspect of human life established through consistent gestures and behavior that reflect positive intentions. Organizations aiming to optimize productivity among their employees should focus on communication based on evidence rather than judgment. A manager is subjected to ensuring effective employee performance (Dozier, Grunig, and Grunig, 2013). When managers focus on conversations based on evidence, which gives room for performance conversations, communication should convey protection, goodwill, and security (Illes and Mathews, (2015). Through trusting relationships, the working environment promotes cooperation, practical problem solving, and improved job satisfaction. Trust is a vital element of the relationship between employees and their leaders. Moreover, Trust improves employee loyalty and commitment to their work. Evidence entails employee actions, behavior, decisions, and choices. However, judgment is based on emotions, opinions, and conclusions. The use of an evidence-based approach in communication helps employees to review their work performance.
Relevant Facts Pertinent to the Case.
In an account of the interviewees' correspondence, respondents, company ABC applies a radicle approach to productivity. The company is primarily concerned with after-sale service levels, which should be included in their contracts. Moreover, employees are aware that they should be at their work stations, answering customer calls during work time. Furthermore, it is the company’s policy that call centers should solve customer issues promptly.