Frequently Asked Questions

Go to the Order page, fill in your paper type, subject, academic level, deadline, and instructions. You'll proceed to a secure checkout and your order enters our system immediately.

No. New clients can place an order and we create an account for you automatically. You'll receive login credentials by email so you can track your order anytime.

At minimum: topic, paper type, subject, academic level, number of pages, and deadline. The more detail you provide, rubric, sample sources, specific arguments, instructor notes, the better your result. You can upload files directly in the order form.

Our team assigns the most suitable writer for your subject and level. You can request a specific writer level (Standard, Master's, or Elite) during ordering. You message your writer through your dashboard, and your identity is never shared.

Yes. Use the messaging section in your client dashboard to send additional details. The sooner you send them, the better. Especially for urgent orders.

Price depends on four main factors: number of pages, deadline urgency, academic level, and writer level. Tighter deadlines and higher academic levels cost more. Use the instant price calculator on our homepage to get an estimate before ordering.

No. The price shown at checkout is exactly what you pay. Revisions within the scope of your original request are free. The only additional cost would be if you request extra pages or a significantly expanded scope after the order is placed.

Discount codes apply at checkout when they are available. Check your dashboard, or contact support to ask about current offers.

Yes. You can top up your wallet balance from your dashboard and use it toward any order.

Absolutely. Every paper is written from scratch by a qualified writer specifically for your order. We never recycle or resell work. All our writers understand academic integrity and produce original content every time.

Yes. All work is plagiarism-checked before it is delivered to you.

Orders are written by vetted writers in three tiers: Standard, Master and Elite. You pick a tier when you order, and your order is matched to a writer suited to your subject and level.

We cover all academic levels. High School, College/Undergraduate, Master's, and PhD/Doctoral. Select your level when placing the order and we'll match you with a writer qualified for that standard.

We accept orders with deadlines as short as 3 hours. Urgent orders are automatically prioritized to our fastest and most experienced writers. Note that very short deadlines carry a premium, and availability may vary.

On-time delivery is a core commitment. If for any reason your paper is not delivered by the agreed deadline, you are eligible for a partial or full refund depending on the delay. Contact support immediately if this happens.

Yes. Contact support through your dashboard and we'll update the deadline. Extending a deadline may lower the urgency surcharge and result in a partial credit to your wallet.

Shortening a deadline depends on how far along the work is. Contact support as soon as possible. We'll do our best to accommodate. Additional urgency charges may apply.

Free revisions within the original scope of your order. If the writer missed something from your original instructions, we'll fix it at no extra cost. Revision requests must be submitted.

Log into your dashboard, open the order, and use the messaging section to describe the changes needed. Be as specific as possible. Reference exact sections and quote the relevant instructions so the writer knows exactly what to adjust.

Within scope means changes that align with your original instructions. Fixing formatting, adjusting tone, strengthening arguments, adding citations, or correcting errors. Adding new sections, doubling the page count, or changing the topic entirely would be considered out of scope and may incur additional charges.

Yes, completely. Your name, email, order details, and payment information are never shared with third parties. Our writers do not know who you are. Orders are assigned anonymously. We treat every client interaction with full discretion.

No. We have a strict non-disclosure policy. GradeEssays will never appear on your bank statement in a way that reveals the nature of the service. We use discreet billing descriptors for all transactions.

Your data is stored securely on encrypted servers. We collect only what is necessary to process your order and provide support. We do not sell, rent, or share your data with advertisers or marketers. See our full Privacy Policy for details.

Yes. Contact our support team and we'll delete your account and associated data. Note that active orders must be completed or canceled before deletion can be processed.

You pay at secure checkout, where the available payment methods are shown, or with your wallet balance (pre-loaded funds).

Yes. Full payment is collected at checkout, and your order starts once payment is confirmed. If the paper does not match your original instructions, you can request free revisions, and a refund applies under our refund policy.

Yes. If your wallet balance covers the full order amount, it is deducted automatically at checkout. If it only partially covers the amount, you pay the remainder with another payment method.

Payments are processed by secure third-party payment providers, and we never store your card details on our servers.

You may be eligible for a full refund if: the order was canceled before work began, the paper was not delivered, or the work was substantially different from what was agreed and revisions failed to resolve the issue. See our full Money-Back Guarantee for all conditions.

Approved refunds are processed within 3–5 business days and returned to your original payment method or added to your wallet balance, depending on the situation and your preference.

If the work meets some but not all of your requirements, we'll offer a partial refund or prioritize additional revisions until the paper meets the agreed standard. Contact support and we'll find a fair resolution.