Theories to Navigate and Understand Workplace Incivility: Applying Lippitt's Seven-Step Change Theory in Healthcare
Overview
This paper examines workplace incivility in healthcare settings, particularly its impact on nurses and patient outcomes. The author proposes integrating Lippitt's Seven-Step Change Theory as an intervention framework to address incivility-related stress and improve nursing work environments across three nursing schools.
What this coursework covers
- Introduction: Defines workplace incivility as hospital-based violence affecting patient safety and nurse performance
- Background: Reviews 10 articles documenting bullying, verbal abuse, and physician-nurse conflicts resulting in medication errors and negative patient outcomes
- Feasibility Analysis: Examines organizational recognition and costs of incivility behaviors
- Lippitt's Seven-Step Change Theory: Theoretical framework for implementing workplace change
- Project Setting and IOWA Model: Implementation approach in nursing schools with milestone reporting
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Theories to Navigate and Understand Workplace Incivility
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Abstract
Workplace incivility is a problem that needs to be tackled in the workplace because of its negative impacts. Often, nurses face the wrath and arrogance of senior colleagues who view them as mere subordinates. Often, nurses feel inferior and this affects their job performance. In work settings where there is incivility, cases of medical error, stress, anxiety, and poor patient outcome are increasingly reported. However, these challenges can be solved if appropriate interventions are taken. This study attempts to integrate change Lippitt’s Seven Step change theory into the healthcare setting to change the fortunes of nurses’ stress. The outcome shall be implemented in three nursing schools where they will occasionally report on the milestones developed throughout the process.
Table of Contents
Lippitt’s Seven-Step Change Theory 7
The IOWA Model of Evidence-Based Practice 8
Introduction
Workplace incivility in the healthcare setting is an unfortunate reality that creates negative patient outcomes. Often, physicians wear the superiority tag and denounce nurses as mere subordinates who only exist to help. In a quest to seek recognition, nurses are reminded of their place in the ranking order and the outcome creates conflict and power imbalance. Instances of bullying, violence, sexual harassment and other workplace aggression continue to rise because of incivility. The consequence is a toxic and stressful work environment that results in severe stress and worry.