De-escalation of Workplace Violence Within a Healthcare Setting
Overview
This paper examines Type II workplace violence in healthcare settings, identifying patients as the primary source of violent incidents affecting 21% of registered nurses and nursing students. The paper analyzes causative factors, impacts on care quality, and de-escalation techniques as mitigation strategies to prevent workplace violence and improve organizational outcomes.
What this essay covers
- Background and problem statement on prevalence of Type II violence in healthcare
- Interview-based methodology examining violence occurrence and staff experiences
- Key findings on violence types, patient-perpetrators, and de-escalation mitigation strategies
- Recommendations for workplace policy integration and conclusions on preventative approaches
Preview
Type II Workplace Work Place Violence Within a Healthcare Setting
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De-escalation of Workplace Work Place Violence Within a Healthcare Setting
Background
Type two workplace violence involves both physical and non-physical confrontation between organizational employees and clients. 21% of registered nurses and nursing students experience violence (OSHA, 2015). Further, 75% of workplace assaults occur in social service and healthcare settings, according to the 2018 Joint Commission Report. According to Black and Bruck (2019), caregivers experience fatigue, stress, mental health problems, physical injuries, and increased absenteeism rates. Within the healthcare settings, patients are the number one propagators of violence. Lack of sufficient information on conflicts between staff and clients makes it difficult to mitigate violence in workplaces.
Problem
Violence within a healthcare setting has a significant impact on the quality of care provided and patient satisfaction and experience. When the violence is not de-escalated, it leads to staff offering low-quality services and the clients having a low level of satisfaction from the services they provide. Therefore, providing information on the causative factors of violence, the impact of violence, and mitigation measures help shape strategies for prevention or de-escalation.
Methods
The current paper utilized interviews as a data collection tool on the aspect of violence within healthcare settings. Interviews are ideal because they allow the interviewer to seek clarifications on critical emerging issues.
Key Findings
Firstly, workplace violence is physical and emotional, involving verbal assault, threatening behavior, physical aggression, and violence.