E012, Information Technology Management and Leadership, appears in WGU's BSIT to MSIT pathway and the MSIT programs. WGU's guide says it addresses the technical and human elements of managing technology in an organization.
A technology leader must identify the components of a technology infrastructure and how they relate. Students analyze a scenario to create a technology management strategy, consider the ethical responsibilities of leadership and develop their own leadership strategy. The challenge is combining technical analysis with people management.
Course at a Glance
| Item | Details |
|---|---|
| University | Western Governors University (WGU) |
| Course code | E012 (codes may be updated; guides list titles) |
| Level | Listed in the BSIT to MSIT pathway and MSIT programs |
| Competency units | 3 in current guides |
| Prerequisites | None |
| Format | Competency-based |
The Three Competencies
| Competency (WGU wording) | What it means in practice |
|---|---|
| Analyses the technology infrastructure of an organization | Mapping technologies and how they relate to each other |
| Develops an ethical IT management strategy | A plan for managing technology that respects ethical duties |
| Develops an ethical leadership style and approach to managing human resources | How you will lead, motivate and treat people |
Key Concepts Explained
Analyzing Infrastructure
List the technologies in use, group them into layers such as devices, network, servers, applications and data, and note the dependencies. Weak points often sit where layers meet.
Example: A clinic runs a patient scheduling application on a local server connected to a single internet link. The analysis identifies the single link as a dependency and the server as a single point of failure. The strategy proposes a backup connection and server redundancy, with costs weighed against the clinic's tolerance for downtime.
An Ethical Management Strategy
Ethical issues in IT management include privacy, security, fairness, transparency and responsible use of technology. Tie each issue to a policy or control, such as access limits, and to who is accountable.
Leadership Style
Describe your approach with reference to recognized leadership theories, and show how it applies to managing a team: setting expectations, giving feedback, developing skills and handling conflict fairly.
Typical Assessment Tasks and How to Approach Them
Check your course page for the format. Tasks commonly ask for scenario-based written work:
| Task type | What it tests | How to approach it |
|---|---|---|
| Infrastructure analysis | Systems understanding | Map layers, dependencies and risks |
| IT management strategy | Planning and ethics | Link goals, actions, responsibilities and ethical safeguards |
| Leadership approach | Self-aware reasoning | Use a theory, give examples and show how you treat people fairly |
Strategy Outline
| Section | Content |
|---|---|
| Situation | Infrastructure summary and key risks |
| Goals | What the organization needs from technology |
| Actions | Changes, owners and timeline |
| Ethics | Privacy, security and fairness safeguards |
| People | Roles, training and communication |
| Review | Measures and checkpoints |
Leadership Theories You Might Use
| Approach | Core idea | When it fits |
|---|---|---|
| Transformational | Inspire and develop people toward a shared vision | Change and growth |
| Servant | Leader supports the team so it can succeed | Skilled, motivated teams |
| Situational | Adjust style to the team member's readiness | Mixed experience levels |
Choose one that matches your genuine approach, describe how you would act on it in a technology team and acknowledge its limits.
Risks Worth Naming in a Strategy
- Single points of failure in network or server design.
- Insufficient backup and recovery arrangements.
- Staff skills gaps and over-reliance on one person.
- Privacy and security duties for the data you hold.
Managing People Ethically
- Set clear expectations and give regular, fair feedback.
- Treat staff consistently and avoid favouritism.
- Support training and growth, not only output.
- Handle conflict openly and protect those who raise concerns.
- Respect privacy when monitoring systems and staff activity.
Worked Mini-Case
A small logistics firm relies on one cloud service for dispatch and one IT administrator who holds all passwords. The infrastructure analysis flags the service as a dependency and the administrator as a key-person risk.
The ethical strategy proposes shared, audited access, a documented recovery procedure and clear rules for how driver location data is stored and used. The leadership section explains how the manager will cross-train staff and give the administrator support rather than blame. Each point links back to a competency in the rubric.
Where Students Get Stuck
- Technical lists without analysis. Show relationships and risks.
- Generic ethics. Name the specific issue and control.
- Leadership as a slogan. Give concrete behaviors and examples.
- Ignoring the people plan. Strategy needs staffing and training.
Study Tips for E012
- Use one diagram to show infrastructure layers for the scenario.
- Choose a leadership theory and apply it consistently.
- Check each rubric line against a paragraph of your answer.
How We Help with E012
Send the scenario, rubric and evaluator comments. A writer can prepare a custom answer, explain a framework or review your draft. Leadership reflections must describe your own approach, and we do not invent experience.
GradeEssays is independent and not affiliated with Western Governors University. Our work is a study and reference aid; you complete and submit your own work under WGU's academic integrity policy, and we never take assessments or access student accounts.
Orders are written from scratch, include free revisions within the scope of your original request and are refunded in full if late.
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Share the scenario, rubric and feedback. We prepare a custom answer showing how to analyze, plan and justify.
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Frequently Asked Questions
WGU's program guides state there are none.
It appears in the BSIT to MSIT pathway and WGU's MSIT program guides.
Analyzing an organization's technology infrastructure, developing an ethical IT management strategy, and developing an ethical leadership style for managing people.
It mixes technical analysis with management and ethics. You do not need to configure systems.
Identify the issue, the affected people, a control or policy, and who is accountable.
No. We never take assessments or access accounts. We provide custom answers and feedback.