E008, Technology Management, is a course in WGU's Information Technology degree. WGU's description says it provides the knowledge and skills needed to manage and troubleshoot technology systems within an organization, and to diagnose, prioritize and resolve technical issues.
WGU's public materials give limited detail beyond that summary, so check your course page for the current competencies and assessment. Students generally find that the course rewards a disciplined method: clear problem statements, evidence for a cause, sensible priorities and documented resolution.
Course at a Glance
| Item | Details |
|---|---|
| University | Western Governors University (WGU) |
| Course code | E008 (codes may be updated; guides list titles) |
| Level | Undergraduate |
| Competency units | 3 in the program guide |
| Prerequisites | None stated in WGU's description |
| Format | Competency-based |
What the Course Covers
| Skill (from WGU's description) | What it means in practice |
|---|---|
| Manage technology systems | Keeping systems running, documented and aligned with needs |
| Troubleshoot technology systems | Finding the cause of faults in a structured way |
| Diagnose issues | Gathering evidence and narrowing possible causes |
| Prioritize issues | Deciding what to fix first based on impact and urgency |
| Resolve issues | Applying, testing and recording the fix |
Key Concepts Explained
A Troubleshooting Method
A reliable approach: identify the problem, gather information, form a theory, test it, plan and apply a fix, verify the system works and document what you did. Following the same steps every time makes your reasoning easy to assess.
Example: Staff report they cannot reach a shared drive. Evidence: only one office is affected, other services work, and a switch was replaced yesterday. Theory: a configuration error on the new switch. Test: compare its settings with the working one. Fix: correct the setting. Verify: staff can connect. Document: cause, fix and a note to check configuration after hardware changes.
Prioritizing with Impact and Urgency
Many organizations rank incidents by how many people are affected (impact) and how soon harm grows (urgency). A system outage for all customers outranks a cosmetic fault for one user.
Documentation
Records let others reproduce a fix and spot patterns. Include time, symptoms, steps, outcome and follow-up actions.
Typical Assessment Tasks and How to Approach Them
The exact assessment depends on your course version. Tasks in this area commonly ask for the following:
| Task type | What it tests | How to approach it |
|---|---|---|
| Diagnose a scenario | Method and evidence | State symptoms, causes considered and why you chose one |
| Prioritize a set of issues | Impact and urgency judgment | Use a simple matrix and justify the order |
| Resolution plan | Practical steps | List the fix, test, rollback and communication |
| Documentation | Clear records | Use a consistent template |
A Priority Matrix
| Impact | Urgency high | Urgency low |
|---|---|---|
| High | Fix immediately | Schedule soon |
| Low | Fix when practical | Log and review |
Linking to Service Management Ideas
Technology management in organizations is often shaped by service management practice. You may meet terms such as incident, problem and change. Check whether your course uses them.
| Term | Meaning |
|---|---|
| Incident | An unplanned interruption or drop in service quality |
| Problem | The underlying cause of one or more incidents |
| Change | A planned modification to a system |
| Workaround | A temporary way to keep working until the cause is fixed |
Separating the quick fix from the root-cause fix is a point many rubrics reward.
A Simple Incident Record
- Date, time and who reported it.
- Symptoms and systems affected.
- Impact and urgency rating.
- Steps taken and results.
- Resolution, verification and follow-up.
Worked Prioritization
Three tickets arrive together: the email system is down for the whole company, one user's monitor flickers, and the finance team's report tool is slow before month-end close.
The email outage has high impact and high urgency, so it comes first. The finance tool is high urgency for a smaller group, so it is next. The monitor is low impact and can be scheduled. Writing the order and the reasons in a table is exactly the kind of evidence a rubric rewards.
Where Students Get Stuck
- Jumping to a fix. Evidence comes before action.
- No stated priority. Explain why one issue ranks above another.
- Skipping verification. Show how you confirmed success.
- Thin documentation. Record enough for someone else to repeat it.
Study Tips for E008
- Practice the method on everyday problems, such as a printer that will not connect.
- Keep a template for incident records.
- Check your course page for the exact competencies and rubric before you start.
How We Help with E008
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Frequently Asked Questions
WGU describes Technology Management as providing the knowledge and skills to manage and troubleshoot technology systems, diagnosing, prioritizing and resolving technical issues.
WGU's public description does not state any. Check your degree plan.
The format depends on your course version. Check your course page for the current assessment and rubric.
Identify the problem, gather information, form and test a theory, apply a fix, verify and document.
Weigh impact and urgency, and explain the order.
No. We never take assessments or access accounts. We provide custom answers and feedback.