Technology Management is a practical, troubleshooting-oriented course: it's less about strategy in the abstract and more about the concrete, day-to-day work of keeping an organization's technology systems running and its people working together to fix what breaks.
What E008 covers
The course builds the knowledge and skills needed to manage and troubleshoot technology systems within an organization, enabling students to diagnose, prioritize, and resolve technical issues as they arise.
It also emphasizes something easy to overlook in a technical course: collaboration and communication within teams to support a cohesive organizational culture. By the end, students should be able to identify and address technology issues, communicate effectively with both technical and nontechnical stakeholders, and work within — and influence — the organizational culture around technology management.
The E008 performance assessment
Expect a performance assessment built around a technology-issue scenario — diagnosing the problem, prioritizing it against competing issues, proposing a resolution, and explaining how you'd communicate the issue and resolution to both a technical team and nontechnical leadership.
Key topics in E008
- Diagnosing, prioritizing, and resolving technical issues
- Team collaboration in technology management
- Communicating with technical and nontechnical stakeholders
- Influencing organizational culture around technology
Writing tips for E008
Follow the task instructions and rubric line by line
WGU performance assessments for E008 are graded against a fixed rubric, not classroom "vibes" — every rubric line has to be visibly addressed, usually with a labeled heading that mirrors the rubric language. Skipping a rubric point because it seems minor is the single most common reason a competent task submission comes back "Not Yet Competent" for revision.
Use real, specific numbers and named scenarios, not generalities
WGU evaluators are trained to distinguish genuine analysis from a paraphrased textbook summary. Ground your submission in the specific company, dataset, or scenario the task provides (or that you're asked to select), and show your work rather than only stating a conclusion.
Because WGU is self-paced, don't let "no deadline pressure" become no submission
There's no weekly due date forcing progress, which means procrastination costs more at WGU than at a traditional term-based school — a stalled task can quietly eat weeks of a term. Treat your own target date for each E008 assessment as a real deadline.
Stuck on your E008 task?
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Why students seek help with E008
The stakeholder-communication component is where students most often lose rubric points — it's easy to write a technically sound diagnosis and skip explaining it in terms a nontechnical stakeholder would actually understand, which this course specifically grades for.
How GradeEssays helps with E008
Share your technology-issue scenario and rubric, and your writer will build both the technical diagnosis and the two audience-appropriate communication pieces — technical and nontechnical — the rubric is checking for.
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Place Your Order View All ServicesPrerequisites and program context
E008 has no prerequisites and is a core course in the Information Technology bachelor's degree.
Related courses
Frequently asked questions
No prior hands-on experience is assumed — the course teaches the diagnostic and prioritization framework from the ground up, though comfort with common technology issues will make the scenario-based tasks faster to work through.
Because effective technology management in practice requires translating technical issues for nontechnical stakeholders and building buy-in across teams — a purely technical fix that isn't communicated well often fails to get implemented, which is exactly what this course is designed to prevent.