E011: Technical Communication

Technical Communication addresses a skill every IT manager needs but few formally learn — translating complex technical information into documentation, reports, and presentations that land with both technical and nontechnical audiences.

What E011 covers

The course teaches IT managers how to convey complex information clearly and effectively to diverse audiences, whether technical or nontechnical. It covers skills in writing, presentation, and visual communication, enabling managers to create documentation, reports, and presentations that are precise and accessible.

The course emphasizes audience analysis, which helps managers tailor their messages to stakeholders, enhancing project understanding and decision-making across teams.

The E011 performance assessment

Expect a performance assessment requiring you to produce a technical document or presentation for a given audience, with the content adapted to that specific audience's technical level.

Key topics in E011

• Audience analysis
• Technical writing for mixed audiences
• Visual communication and presentations
• Stakeholder-appropriate documentation

Writing tips for E011

Follow the task instructions and rubric line by line

WGU performance assessments for E011 are graded against a fixed rubric — every rubric line has to be visibly addressed, usually with a labeled heading that mirrors the rubric language. Skipping a rubric point because it seems minor is the single most common reason a competent submission comes back "Not Yet Competent" for revision.

Ground strategy recommendations in the specific scenario, not generic best practice

Management and strategy courses like E011 typically hand you a realistic organizational scenario (a company profile, a set of constraints, existing systems). Evaluators are checking whether your recommendation genuinely fits THAT organization's situation — a textbook-generic answer that could apply to any company usually loses rubric points for lacking scenario specificity.

Because WGU is self-paced, don't let "no deadline pressure" become no submission

There's no weekly due date forcing progress, which means procrastination costs more at WGU than at a traditional term-based school — a stalled task can quietly eat weeks of a term. Treat your own target date for each E011 assessment as a real deadline.

Why students seek help with E011

Students sometimes write at a uniform technical level throughout, when the course specifically wants demonstrated audience adaptation — the same content pitched differently for a technical vs. an executive audience is often exactly what the rubric checks for.

How GradeEssays helps with E011

Share your communication task and target audience, and your writer will build a document genuinely adapted to that audience's technical level and needs.

Prerequisites and program context

E011 has no prerequisites and is shared across the BSIT-to-MSIT bridge and both MSIT programs.

• Bachelor of Science, Information Technology (BSIT to MSIT)
• Master of Science, Information Technology
• Master of Science, Information Technology - Product Management

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