System Analysis and Design for Enhanced E-Commerce Platform: Real-Time Operations and Customer Experience
Overview
This coursework analyzes the current limitations of ABC's e-commerce system and proposes a redesigned platform to handle increased demand during pandemic-driven online shopping surge. The paper documents system requirements including real-time inventory updates, automated customer response capabilities, and integrated payment processing, supported by data flow diagrams and entity relationship models.
What this coursework covers
- Introduction and current system assessment highlighting pandemic-driven demand increase
- System objectives and proposed improvements for real-time updates and customer interaction
- Data flow diagram (DFD) showing user management, product management, payment processing, and delivery logistics
- Entity-relationship diagram and data dictionary for central database architecture
- Slot management system for logistical coordination
Preview
Student’s Name
Instructor’s Name
Course
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System Analysis and Design
Task 1
With the current pandemic causing havoc and rapidly moving, there is an increase in demand for household items. With the government directives to limit or restrict movement to curb the spread of the pandemic. As a result, there has been an increase in demand for online products and services. ABC is part of the supply and retail chain and has not been left behind in venturing and investing more on eCommerce platforms. Day by day, there is an increase in demand, and the company has to find a way to meet the demand, beat deadlines without compromising on customer satisfaction, ensuring the product is of the best quality.
The current system has not been made to handle such numbers and needs updating to beat the supply chains. One crucial aspect that needs to be checked is a real-time system response, automatic refresh that does not cause glitch and fully-automated customer response platform to receive orders, payments, and update stock once every purchase is made.
On the other hand, the customer expects a product of the highest quality within the specified timeframe. They also hope that products that are out of stock update on the online platforms so that they could find other means of acquisition if the need is urgent.