E021 is a three-unit graduate course in WGU's Master of Science, Information Technology. WGU lists no prerequisite, and describes the course as functioning as a cumulative capstone for the program while also adding new content on large-scale digital transformation.
In the guidebook's words, the student acts as a technology leader helping an organization through a digital transformation. You assess its technology needs, roadmap its change and develop a change management strategy, considering cloud, cybersecurity, data and AI needs or gaps together.
The challenge is integration. Earlier courses treat each topic separately; here one coherent plan has to hold them all together and stay realistic about people.
Course at a Glance
| Item | Details |
|---|---|
| University | Western Governors University (WGU) |
| Course | E021, Leading a Technology Transformation |
| Competency units | 3 |
| Level | Graduate |
| Program | MS Information Technology |
| Role in program | Cumulative capstone (per the guidebook) |
What E021 Covers
| Competency (WGU wording, summarized) | What it asks of you |
|---|---|
| Conduct a needs assessment based on current infrastructure and business goals | Compare where the organization is with where it wants to be |
| Propose a technology roadmap for the organization's future | Sequence the changes over time |
| Develop a change management implementation plan based on the roadmap | Plan how people and processes will adopt the change |
Key Concepts Explained
Needs Assessment
A needs assessment compares the current state with business goals and records the gaps in cloud, cybersecurity, data and AI. Evidence from the scenario should support each gap.
Roadmap
A roadmap orders initiatives by priority, dependency and effort. Some changes must come first, such as identity management before wider cloud access, or data clean-up before an AI pilot.
Illustration: A regional health network has aging servers, scattered records and rising phishing attempts. The assessment finds gaps in all four areas. The roadmap begins with security basics and data consolidation, moves workloads to the cloud in waves, and only then pilots an AI scheduling tool, because that tool depends on clean, consolidated data.
Change Management
Technology fails when people do not adopt it. The plan should cover stakeholders, communication, training, resistance and how success will be measured after launch.
Typical Assignments and How to Approach Them
| Task element | What it tests | How to approach it |
|---|---|---|
| Needs assessment | Diagnosis | Cover all four technology areas and link each gap to a business goal |
| Technology roadmap | Sequencing | Show phases, dependencies and reasons for the order |
| Change management plan | People focus | Name stakeholders, actions, timing and measures |
Keeping the Three Parts Connected
Many weak submissions treat the assessment, roadmap and change plan as three separate essays. Link them with a running thread. Every gap in the assessment should reappear as an initiative in the roadmap, and every roadmap phase should appear in the change plan with its audience and timing.
| Part | What must appear | Where it reappears |
|---|---|---|
| Needs assessment | Ranked gaps with evidence | Roadmap initiatives |
| Roadmap | Phases, owners, dependencies | Change plan timing |
| Change plan | Stakeholders, training, measures | Success criteria for each phase |
A Study Approach for Each Competency
For the needs assessment, create a simple grid with the four technology areas down the side and three columns: current state, desired state and gap. Fill it from the scenario and keep a note of the business goal each gap affects.
For the roadmap, group the gaps into phases and look for dependencies. For the change management plan, list the stakeholder groups, what each stands to gain or lose, and the actions that will help them adopt the change. A good plan also covers how leaders will listen to concerns and adjust the approach.
Final Review Before You Submit
Because this course draws on the whole program, a last check is worth the time. Read the plan once as the organization's chief executive would. Is the case for change clear, are the priorities believable, and does the change plan say how staff will actually be helped?
- Every gap in the assessment has an initiative in the roadmap.
- Every phase of the roadmap has a matching change management action.
- Cloud, cybersecurity, data and AI are each addressed, even if briefly.
- Success measures are concrete and linked to business goals.
Where Students Get Stuck
- Doing everything at once. A roadmap with no order is a list of wishes.
- Technology without people. The change plan carries a whole competency.
- Ignoring earlier courses. Use the cloud, security, data and AI thinking from the program.
- Vague success measures. Name what will be better and how you will measure it.
Study Tips for E021
- Reread your notes from the cloud, cybersecurity and data and AI courses before you begin.
- Draw the roadmap on one page first, then write the detail.
- Identify each stakeholder group and what changes for them.
- Review the rubric against your headings at the end.
How We Help with E021
Send the scenario, task instructions and rubric. A writer can prepare a model transformation plan, explain how to sequence a roadmap, or review your draft for gaps. The work is study support; submit your own work under WGU's academic integrity policy.
GradeEssays is independent of Western Governors University. Orders are written from scratch, include free revisions within the scope of your original request, and are refunded in full if late. See also our MBA assignment help guide.
Get Your Transformation Plan in Order
Share the case, your draft and feedback. We explain how to link assessment, roadmap and change management.
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Frequently Asked Questions
The guidebook states there is no prerequisite.
The guidebook lists 3.
The guidebook describes it as functioning as a cumulative capstone for the program.
Cloud, cybersecurity, data and AI needs or gaps are considered together.
The task is planning: assessment, roadmap and change management strategy.
Yes. We check sequencing, links between sections and rubric match, and explain what to change.