BHA3004 gives future healthcare administrators the quality-improvement toolkit they'll be expected to use on the job — building quality dashboards and applying frameworks like PDCA, Six Sigma, and Rapid Cycle Improvement to raise care quality while reducing litigation risk.
Quality improvement and risk management frameworks
Core topics
- Quality improvement models: Plan, Do, Check, Act (PDCA); Six Sigma; and Rapid Cycle Improvement
- Risk management: Reducing the risk of litigation through proactive quality practices
- Statistical analysis for quality: Using statistical tools to evaluate and improve patient care outcomes
- Quality dashboards: Preparing dashboards that track and communicate quality performance
BHA3004 assignments include quality dashboard projects and risk-management case analyses
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Quality dashboards and risk-management analyses.
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Frequently asked questions
No single quality-improvement methodology fits every healthcare situation: PDCA works well for incremental, ongoing process changes; Six Sigma is suited to reducing variation and defects in more data-intensive processes; and Rapid Cycle Improvement is designed for testing changes quickly in fast-moving clinical settings. Capella exposes students to all three because real healthcare administrators need to recognize which tool fits a given quality or safety problem, rather than forcing every issue through the lens of a single framework they happened to learn first.