HMSV5390 builds the relational toolkit human services professionals rely on daily — not just for working with clients, but for collaborating with colleagues, resolving conflict on teams, and stepping into leadership roles within their organizations.
Communication, conflict resolution, and team leadership
Core topics
- Interpersonal communication: Core communication skills for working effectively with colleagues, supervisors, and clients
- Conflict resolution: Strategies for identifying and resolving conflict constructively in professional settings
- Collaboration: Building effective working relationships across teams and disciplines
- Team leadership: Developing the leadership skills needed to guide and motivate a team in a human services setting
HMSV5390 assignments include communication-skills papers, conflict-resolution case studies, and leadership self-assessments
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Frequently asked questions
Although interpersonal communication and leadership are broadly transferable skill areas, HMSV5390 teaches them specifically within the context of human services practice — applied to the particular dynamics of interdisciplinary client teams, agency supervision structures, and the conflict situations that arise in human services settings rather than generic workplace scenarios. A transfer course from a general communications or business leadership program wouldn't reliably cover that applied context, which is why Capella requires students to complete it within the program itself. It's also designed to be taken alongside HMSV5334's self-development work, since understanding your own communication style and biases is a prerequisite for applying these interpersonal skills effectively with colleagues and clients.