Western Governors University

D390: Introduction to Health and Human Services

The WGU entry course on health and human service roles, government entities, client trust and engagement models.

Updated October 2026 · 5 min read

Introduction to Health and Human Services is an early course in Western Governors University's Bachelor of Science in Health and Human Services.

WGU says it explores the roles and responsibilities of health and human service professionals, the key government entities involved in delivering services, the importance of understanding clients' illnesses and disabilities, building trust, and engagement models that promote client outcomes.

It has no prerequisites and carries 3 competency units in the second term of the standard plan. Students often find it broader than expected. You move between roles, systems, illness and disability, and the interpersonal skill of building trust, and rubrics expect these ideas to be connected rather than listed.

Course at a Glance

ItemDetails
UniversityWestern Governors University (WGU)
Course codeD390
LevelUndergraduate
ProgramB.S. Health and Human Services
Credit3 competency units
PrerequisitesNone, per WGU
Subject areaHealth and human services delivery, client engagement

What D390 Covers

Competency (WGU wording, summarized)What it means in practice
Explain the roles and responsibilities of health and human service deliveryWho does what: professionals, agencies and government bodies
Examine examples of acute and chronic illness and types of disabilityHow conditions differ and what they mean for a client's needs
Analyze relationship-building techniques for establishing trust with a clientCommunication that makes clients feel respected and safe
Apply engagement models for motivating clients and families toward shared decision-makingUsing a recognized approach to involve clients in their own care

Key Concepts Explained

Acute, Chronic and Disability

Acute illnesses start suddenly and are usually short-term. Chronic conditions last a long time and need continuing management. Disability describes a lasting limitation in function that interacts with the environment. Each calls for a different kind of support and communication.

Building Trust

Trust grows from consistent, respectful behavior: listening, explaining without jargon, keeping promises and protecting privacy. Cultural awareness matters, because assumptions about family roles or authority can damage the relationship.

Illustrative example: A case worker meets a family caring for a parent with a chronic condition. Instead of handing over a list of services, she asks what matters most to them, summarizes what she heard, and agrees the first step together. The family's priorities shape the plan, which builds trust and makes follow-through more likely.

Engagement and Shared Decision-Making

Engagement models offer structured ways to motivate clients, such as asking open questions, exploring readiness and agreeing small goals. Shared decision-making means the professional provides options and information, and the client weighs them against personal values.

Typical Assignments and How to Approach Them

WGU task formats vary, so follow your own instructions. Typical patterns are below.

Task typeWhat it testsHow to approach it
Role and responsibility analysisUnderstanding who delivers servicesName specific roles and agencies, and explain how they work together
Illness and disability caseApplying definitions to a clientClassify the condition and link it to the client's needs
Trust-building planPractical communication skillsDescribe concrete behaviors, not just the word "trust"
Engagement model applicationUsing a frameworkName the model, apply each step to the case, and justify your choices

Where Students Get Stuck

What a Strong D390 Answer Looks Like

A strong response names real roles, such as a case manager, community health worker or social worker, and says what each does for a client.

It also names the kinds of government entity involved in delivering services, because WGU lists them in the course description. Then it moves to the client, showing how the professional's role connects to the client's actual needs.

Rubrics in competency-based courses are usually phrased as verbs. If a line says "analyze", describe how the technique works and why it helps. If it says "apply", show the technique used on the case. Treat each verb as a heading and answer it fully before you move on.

Finally, keep language respectful. Use person-first wording where appropriate, avoid stereotypes about age, disability or culture, and explain unfamiliar terms. Courses in this field assess professional attitude as well as knowledge.

Study Tips for D390

How We Help with D390

Send the task, rubric and any case details. A health and human services writer can create a custom response, help you connect roles and engagement models to your case, or review your draft for gaps.

GradeEssays is independent and not affiliated with WGU. Our help is for study and reference: use it to understand the reasoning, then write and submit your own work under WGU's academic integrity policy. Orders are written from scratch with free revisions within the scope of your original request and a full refund if late.

Get Your D390 Answer Clearer

Share the prompt and your notes. We prepare a model structure you can compare with your own response.

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Frequently Asked Questions

Are there prerequisites for D390?

WGU says there are none.

How many competencies does D390 assess?

Four, covering roles, illness and disability, trust-building and engagement models.

Which degree includes it?

The Bachelor of Science in Health and Human Services, in the second term of the standard plan.

What is shared decision-making?

An approach where the professional gives information and options and the client chooses based on their own values.

How do I avoid a list-like answer?

Connect each idea to the client's situation and explain why it matters for their outcome.

Can GradeEssays submit work for me?

No. We provide models, feedback and editing as study support. You submit your own work.