D370 is an introductory leadership course in WGU's Bachelor of Science in Cloud and Network Engineering, listed in the eighth term of the 2025 program guide at 3 competency units.
WGU describes it as an overview of organizational structures, communication and leadership styles specific to information technology.
It also introduces the power skills that help IT professionals succeed: time management, problem solving and emotional intelligence, and invites students to explore their own strengths and passions. There are no prerequisites. Technical students often find it unusual because the evidence is reflective and interpersonal rather than technical.
Course at a Glance
| Item | Details |
|---|---|
| University | Western Governors University (WGU) |
| Course | D370 IT Leadership Foundations |
| Program | Bachelor of Science, Cloud and Network Engineering |
| Credit | 3 competency units |
| Prerequisites | None listed |
| Subject area | IT leadership, communication, teamwork |
| Assessment | Competency-based; check your course page for the current format |
What D370 Covers
The program guide lists four competencies.
| Competency (summarized) | What it involves |
|---|---|
| Communicate ideas, opinions and information for professional settings | Adapting message, tone and channel for audience |
| Recommend strategies for decision-making in team environments | Choosing how a group reaches and owns decisions |
| Reflect on emotional reactions of self and others in professional situations | Emotional intelligence and self-awareness |
| Select influential leadership strategies for workplace situations | Matching leadership style to the situation and people |
Key Concepts Explained
Leadership Styles
Common styles include directive, coaching, supportive and delegating. None is best everywhere: a new team member may need clear direction, while an experienced engineer may do better with autonomy.
Example: During an outage, a leader gives short, clear instructions (directive). After the incident, the same leader runs a blameless review asking the team what they learned (coaching and supportive). Explaining why the style changed shows you understand situational choice.
Team Decision-Making
Options range from the leader deciding alone, through consultation and voting, to consensus. The right method depends on time pressure, the importance of buy-in and who holds the expertise.
Emotional Intelligence
Self-awareness, self-regulation, empathy and social skill help leaders handle conflict and stress. In reflective tasks, describe a specific moment, the emotion involved, how it affected behavior and what you would do differently.
Typical Assignments and How to Approach Them
| Assignment type | What it tests | How to approach it |
|---|---|---|
| Self-assessment and goal setting | Awareness of strengths and gaps | Use the assessment results, then set specific, measurable goals |
| Communication task | Adapting messages to audiences | Identify the audience and purpose before writing |
| Decision-making recommendation | Team process choices | Compare two methods and justify one for the scenario |
| Reflection on emotions and leadership | Emotional intelligence | Use a concrete example, honestly described |
Organizational Structures and Communication in IT
WGU's description also covers organizational structures. IT teams may sit in a central department, be embedded within business units or work in project-based groups, and each shapes how decisions and communication flow.
Communication tasks usually require you to adapt a message to its audience. A technical outage update for engineers differs from the same update for executives or customers. A reliable method is to state the purpose, the key point, what the reader must do and by when, then check that the vocabulary suits them.
- Executives: impact, cost and decision needed.
- Technical peers: cause, evidence and next technical steps.
- Customers or users: what happened, what you are doing and when it will be fixed.
Use this kind of comparison in your answers to show you understand that leadership in IT is largely about translating between technical and business perspectives.
Writing Self-Assessments and Development Goals
The course invites you to explore your own strengths and passions, so self-assessment tasks are likely. These are easy to write superficially and hard to write well.
- Describe your results in your own words, including what surprised you.
- Give evidence, such as a time you used a strength in a team.
- Identify one or two gaps that matter for an IT leadership role.
- Write goals in a SMART format with a deadline and a way to check progress.
For example, a vague goal like "improve communication" becomes "deliver a five-minute update to my team each week for eight weeks and ask for written feedback on clarity". The second version shows leadership thinking: it is specific, measurable and gives you a chance to learn. Always use your own results and examples.
Where Students Get Stuck
- Staying abstract. Use specific workplace or study situations as evidence.
- Textbook definitions only. Show the concept at work in your example.
- Vague goals. Make them measurable and give a timeline.
- Underestimating reflection. Honest analysis of what went wrong often scores better than a flawless story.
Study Tips for D370
- Keep a short log of leadership moments from work, study or volunteering.
- Learn two or three leadership models and apply them to each example.
- Write reflective answers in the sequence situation, action, result, lesson.
- Ask a colleague for feedback so your self-assessment has an outside view.
How We Help with D370
Send the instructions and rubric. A writer can explain the leadership concepts, show how to organize a reflection, review your draft or build a custom answer using an invented sample scenario. We never invent experiences for your submission; your examples must be your own.
GradeEssays is independent of WGU. Support is for study and reference; submit your own work under WGU's academic integrity policy. We cannot promise a competent result.
Make Your D370 Reflection Stronger
Share the prompt and your notes. We show how to turn experience into a clear, rubric-ready answer.
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Frequently Asked Questions
Organizational structures, communication, leadership styles, decision-making and emotional intelligence in IT settings.
The 2025 guide for the Bachelor of Science in Cloud and Network Engineering lists it in the eighth term.
No. It focuses on leadership and interpersonal skills.
The program guide lists none.
Yes if the task allows; keep confidential details out.
No. A reflection must describe your own experience; we can help you organize and review it.