Business of IT - Applications examines ITIL — the Information Technology Infrastructure Library — the industry-standard framework for managing IT infrastructure, development, and operations as a service.
What D336 covers
The course examines ITIL terminology, structure, policies, and concepts, focusing on IT infrastructure, development, and operations management, exploring core ITIL practices for service management.
The course prepares students for careers as IT professionals, business managers, and business process owners.
The D336 performance assessment
Expect a performance assessment requiring you to apply ITIL service management practices to a specific IT operations scenario.
Key topics in D336
- ITIL terminology and structure
- IT service management practices
- IT infrastructure and operations management
Writing tips for D336
Follow the task instructions and rubric line by line
WGU performance assessments for D336 are graded against a fixed rubric — every rubric line has to be visibly addressed, usually with a labeled heading that mirrors the rubric language. Skipping a rubric point because it seems minor is the single most common reason a competent submission comes back "Not Yet Competent" for revision.
Ground your answer in a specific organization or system, not generalities
WGU evaluators are trained to distinguish genuine IT analysis from a paraphrased summary. Anchor your submission in the specific organization, network, or system the task provides, and show the reasoning connecting your recommendation to that real configuration.
Because WGU is self-paced, don't let "no deadline pressure" become no submission
There's no weekly due date forcing progress, which means procrastination costs more at WGU than at a traditional term-based school — a stalled task can quietly eat weeks of a term. Treat your own target date for each D336 assessment as a real deadline.
Stuck on your D336 task?
Our writers know WGU's competency-based format and this course's performance assessment. Get an original, properly cited paper matched to your task instructions.
Why students seek help with D336
Students sometimes describe general IT operations concepts without using the specific ITIL terminology and framework the course teaches — the rubric typically checks for genuine ITIL-grounded analysis.
How GradeEssays helps with D336
Share your IT operations scenario and rubric, and your writer will build the analysis using proper ITIL terminology and framework structure.
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Place Your Order View All ServicesPrerequisites and program context
D336 has no listed additional prerequisites and is shared across eleven bachelor's degrees.
- Bachelor of Science, Cloud and Network Engineering
- Bachelor of Science, Cloud and Network Engineering - Amazon Web Services
- Bachelor of Science, Cloud and Network Engineering - Cisco
- Bachelor of Science, Cloud and Network Engineering - Microsoft Azure
- Bachelor of Science, Computer Science
- Bachelor of Science, Computer Science (BSCS to MSCS)
- Bachelor of Science, Cybersecurity and Information Assurance
- Bachelor of Science, Information Technology
- Bachelor of Science, Information Technology (BSIT to MSIT)
- Bachelor of Science, Software Engineering
- Bachelor of Science, Software Engineering (BSSWE to MSSWE)
Related courses
Frequently asked questions
They share nearly the same title but are distinct courses: D336 is the version shared broadly across Cloud/CS/Cybersecurity/IT/Software Engineering degrees and focuses on ITIL, while C179 is specific to the Information Technology Management degree with a somewhat different focus on information systems and MIS topics.