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Southern New Hampshire University

IT331: Human Factors in Information Technology

A complete guide to SNHU's IT-331 Human Factors in Information Technology, addressing the importance of understanding and advocating for the end user in the development of IT applications and systems, covering human-computer interaction fundamentals, user and task analysis, ergonomics, and accessibility standards.

UndergraduateSNHUHuman-Computer InteractionAPA 7th Edition

IT-331 addresses the importance of understanding and advocating for the end user in the development of IT applications and systems. The course covers human-computer interaction (HCI) fundamentals including user and task analysis, human factors, ergonomics, accessibility standards, and cognitive psychology, requiring no prerequisites and grounding all of the course's more technical build-focused coursework in genuine user-centered design.

Advocating for the end user as a genuine professional stance

The course explicitly frames its purpose as advocating for the end user, treating user-centered design as a genuine professional responsibility for IT developers, not an optional afterthought layered onto otherwise purely technical work.

Cognitive psychology grounding technical design decisions

IT-331 incorporates cognitive psychology alongside more traditional HCI topics like ergonomics and accessibility, recognizing that genuinely effective interface design requires understanding how users actually think and perceive information, not just physical usability alone.

Key topics in IT331

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Worked example: designing for how users actually think

  • Developer-centered design: Building an interface based on what makes technical sense to the developer
  • IT-331's approach: Grounding interface design in genuine user and task analysis and cognitive psychology principles about how users actually perceive and process information
  • Lesson: IT-331 teaches that effective IT systems require this genuine user-centered advocacy, not interfaces designed around developer convenience alone

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Frequently asked questions

Why does IT-331 explicitly frame its purpose around 'advocating for the end user' rather than simply teaching interface design techniques?

IT development processes can easily become driven by what's technically convenient or efficient to build rather than what genuinely serves the people who will actually use the system, and without an explicit advocacy stance, user needs can get deprioritized in favor of technical or business convenience. IT-331 frames its purpose this way because genuinely effective IT systems require someone in the development process actively representing the end user's actual needs and limitations, not treating usability as a secondary technical detail.

Why does IT-331 incorporate cognitive psychology alongside more traditional human-computer interaction topics like ergonomics and accessibility?

Effective interface design depends not just on physical usability (ergonomics) and inclusive access (accessibility standards) but on genuinely understanding how users perceive, process, and remember information — a cognitive dimension that traditional ergonomic and accessibility considerations alone don't fully capture. IT-331 includes cognitive psychology because designing systems that genuinely work well for real users requires this psychological understanding of how people actually think, not just physical and accessibility usability alone.