CIS-335 covers a variety of business types and the appropriate information systems to help run them. Students demonstrate an ability to identify and model a business process with the goal of improving it with a business system application — examples include CRM, ERP, helpdesk management, payroll, accounting, decision-making, and supply chain management systems. The course also covers the pros and cons of acquiring information systems via cloud services, purchasing software, public domain software, or building in-house, with hands-on experience proposing, justifying, and quantifying the effectiveness of information systems implementations.
Matching the right system to the right business process
The course covers a genuinely wide range of business system types — CRM, ERP, payroll, supply chain — because different business processes require genuinely different specialized systems, and matching the right one to a given need is itself a core skill.
Build versus buy: evaluating acquisition options
CIS-335 covers the real trade-offs between acquiring information systems through cloud services, purchasing software, public domain options, or building in-house, since this acquisition decision carries significant cost and risk implications beyond the system's technical features alone.
Key topics in CIS335
- CRM, ERP, and other business system types
- Modeling business processes for system improvement
- Cloud, purchase, and in-house system acquisition trade-offs
- Proposing and justifying information system recommendations
- Quantifying information system implementation effectiveness
- Integrating multiple business applications
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Worked example: build versus buy trade-off
- Building in-house: Fully customized to the business's exact needs, but costly and slow to develop
- Purchasing/cloud service: Faster and cheaper to implement, but may require the business to adapt its processes to the system rather than the reverse
- Lesson: CIS-335 teaches that this acquisition decision requires weighing genuine trade-offs, not just picking whichever option seems technically superior
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Frequently asked questions
Different business processes have genuinely different information system needs — customer relationship management, resource planning, payroll processing, and supply chain coordination each require specialized functionality that a single generic system can't adequately provide — and a business systems professional needs to recognize which type of system actually fits a given business problem. CIS-335 covers this breadth because matching the right system category to the right business need is itself a core, transferable skill regardless of which specific system a student later specializes in.
A system recommendation that sounds reasonable in theory still needs to demonstrate genuine, measurable business value once implemented, and without a way to quantify effectiveness (cost savings, efficiency gains, error reduction), a business can't actually verify whether the system investment paid off. CIS-335 requires this quantification skill because real business systems work involves justifying decisions with evidence, not just proposing solutions and assuming they'll work as intended.