Read the case study “IT Infrastructure Outsourcing at

Read the case study “IT Infrastructure Outsourcing at Schaeffer” and answer the questions:

What benefits does Schaffer hope to achieve from outsourcing its IT infrastructure?

Describe the steps taken to develop the RFP and the role that an outside consultant played in this process.

What are the perceived disadvantages to outsourcing raised by its managers?

Some managers suggested a third alternative: Outsource the IT infrastructure for the Reitzel division only. Which alternative do you think Schaeffer should choose, and why?

Why do you think so many disadvantages were raised after the task force recommendation had been developed? How could this controversy have been avoided?