Blake is an intern in the Department of Performing Arts (DPA) at Local University. One of his duties is to schedule end-of-term recitals for the department’s graduating class and to create and distribute programs for those recitals. The recitals for each student include several performance pieces and often feature classical pieces with foreign titles and composers. The students submit a request for recital online and are sent an email confirmation of their recital schedule (from Blake). With that confirmation is a reminder that the material for the program needs to be submitted by a certain time. Generally, these are emailed to Blake, who puts them in standard program format and prints, folds, and distributes them to the recital venue on the evening of the performance. The department has recently been embarrassed by mistakes in the programs, and after verifying that the source of the error is usually with the student, not Blake, the department has created a new protocol to improve the process. Below are copies of emails about the new protocol. Create a flowchart of the old and new protocols and identify where problems or delays might occur. What would you do to improve the process?
