As a part of your Financial Counseling Agency, you check in with your clients to see how everything is going. You call after the first initial meeting. From the conversation, you could tell your clients sounded frustrated over the phone. They mentioned they felt pressured and didn’t understand why their financial situation was not resolved at the first meeting since they brought all of their financial information. They feel confident they have the funds to purchase a new home now. They were also confused on why a Financial Advisor referred them to a Financial Counseling Agency and didn’t understand why they were not ready to see an Advisor.
In addition to your report to your clients, the Managing Financial Counselor, at the agency you work for, has asked each Financial Counselor to write a minimum one-page summary on the Communication Principles and Techniques that were used at the first client session. Based on the information you gathered from your most recent phone call with your clients, your summary should include the following information for your Managing Financial Counselor:
- What form of financial counseling is appropriate to use with your clients? Why did you select this form of counseling?
- When your client was feeling frustrated about their tasks of tracking expenses and completing a budget, what techniques or strategies did you use to help with this difficult conversation? How did you apply fostering responsibility? Be specific.
- What elements of persuasion do you think your clients falls under and why?
- What is one obstacle that could arise out of this client relationship and how will you be proactive to make sure this doesn’t happen?
Make sure to answer the questions as if you were speaking to your Managing Financial Counselor directly.
