2.1 Some of the benefits of integrating WCM include

2.1 Some of the benefits of integrating WCM include increased competitiveness, development of new and improved technology and innovation, increased flexibility, increased communication between management and production employees, and an increase in work quality and workforce empowerment. In particular, quality takes into account business design of products and services produced or delivered to minimise the chances that output will be sub-standard and this process is called quality assurance which closely focuses on the product design/development stage. Discuss why it is the case that quality assurance focuses considerably on these stages.

2.2 The process to achieve “World Class Manufacturing” (WCM) has a number of philosophies and elements that are common for all companies. Therefore, when applied to the manufacturing field, TQM and WCM are synonymous. Based on this, discuss in detail the process of Total quality management (TQM). (20 marks)

2.3 Describe the differences between quality assurance and quality control (6 marks)