1. The text speaks of the importance of rewards in motivating and determining the success of a team. What kinds of rewards could Joe have offered to each of the members of the team considering what he knows of them?
2. Lists management activities related to quality assessment. Pick two characteristics and show how Joe succeeded in effectively using them to better the group in the meeting. Alternatively, pick two other characteristics that Joe did not use to facilitate the best outcome from his group. What were the effects all the characteristics had on the significance of team dynamic?
