1. Insight Communications promoted employees with good technical skills into supervisory positions and then taught them leadership skills. Is this the best way for supervisors to lead well? Why or why not?
2. Identify three principles of leadership from this chapter that you think would be most important to include in the training for supervisors. Briefly explain why you selected these principles.
3. Supervisor Matt Stephens felt that he knew more about leading, and managers see improved performance in the trained supervisors’ teams. If you were one of supervisors, how else would you be able to tell if you were leading effectively?
